--- title: Client Service Terms | Chloe Grows description: Read the Chloe Grows Client Service Terms covering scope, payment, revisions, cancellations, responsibilities and legal rights for paid client work. --- [![Chloe Grows](https://www.chloegrows.com/hs-fs/hubfs/Chloe_Grows_Web_Header_Logo_Transparent.png?width=1747&height=491&name=Chloe_Grows_Web_Header_Logo_Transparent.png "Chloe Grows")](https://chloegrows.com?hsLang=en-au) CHLOE GROWS · POLICIES # Client Service Terms These terms explain how Chloe Grows provides paid client services, including scope, payment, revisions, cancellations, responsibilities and legal rights. Last updated: 1 August 2026 **IMPORTANT INFORMATION** These terms form part of your agreement when they are provided or linked before you accept a quote, pay an invoice or confirm that Chloe Grows may begin work. Your accepted quote, proposal, invoice, email, platform task and these terms should be read together. ## 1. Parties and engagement These Client Service Terms apply to services supplied by Chloe D’Aprile, a sole trader trading as Chloe Grows (ABN 57 564 697 181) (**Chloe Grows**, **we**, **us** or **our**) to the client identified in the quote, proposal, invoice, email or platform task (**you** or **your**). Together, those documents form the agreement. If you engage Chloe Grows through Airtasker, the Airtasker user agreement, task contract, payment, cancellation and dispute processes also apply. Platform-specific matters are handled under Airtasker’s current terms. These Client Service Terms apply only to the extent they are consistent with the Airtasker task contract and platform rules. ## 2. Scope and priorities The agreed scope is the work expressly included in the accepted quote, offer, task or written scope. Examples, early observations, possible opportunities and general discussions are not additional deliverables unless confirmed in writing. A request that changes the objective, deliverable, page or item count, platform, audience, direction, deadline, access requirements or level of implementation may require a revised scope, priority swap, timeline or fee. We will explain this and obtain approval before completing chargeable extra work. ## 3. Your responsibilities - Provide accurate, complete and timely information, files, brand assets, access and feedback reasonably needed for the project. - Confirm you own or have permission to use materials and accounts you provide. - Use secure access methods such as collaborator access, temporary permissions, shared folders or invite links. Do not send passwords through ordinary email or forms. - Review drafts, facts, names, prices, claims, links and compliance requirements before approval or publication. - Keep appropriate backups before website, Shopify, advertising, CRM or technical changes are implemented. - Make final business decisions and obtain qualified professional review where legal, financial, tax, accounting, employment, safety, privacy or regulatory issues are involved. ## 4. Timing and client delays Any start date, delivery date or turnaround is based on the agreed scope and timely receipt of the required information, access, payment and feedback. We will take reasonable care to meet agreed dates and will tell you if a material delay becomes apparent. If you delay information, access, approval or feedback, the timeline pauses and the work may need to be rescheduled around existing commitments. If a project is inactive for 30 days, we may close the active work period after giving notice. Restarting later may require a revised timeline or quote if the scope, platforms, information or availability have changed. ## 5. Fees, GST and payment Fees, GST treatment, payment stages and due dates are set out in the quote, offer, invoice or platform task. Unless stated otherwise, no extra work will be charged without your approval. Third-party fees, subscriptions, advertising spend, stock assets, paid apps or developer costs are not included unless expressly stated. For Airtasker work, payment is handled through the platform. For direct work, payment must be made using the method stated on the invoice. Chloe Grows may pause work that is overdue after giving reasonable notice. ## 6. Revisions and feedback The included revision allowance is stated in the quote or service package. If it is not stated, one reasonable consolidated revision round is included. Feedback should be provided in one clear response within seven calendar days of delivery unless another timeframe is agreed. A revision corrects or refines the agreed deliverable. A new direction, additional option, new page, new platform, new research request, implementation or work created after approval is additional scope and may be quoted separately. ## 7. Cancellations, rescheduling and refunds You may cancel a service by notifying Chloe Grows in writing. ### Before work begins If you cancel before Chloe Grows has commenced work, amounts paid will be refunded, less any non-recoverable third-party costs that you approved in advance. ### After work begins If you cancel after work has commenced but before the agreed service has been completed, you must pay for the reasonable value of work completed up to the cancellation date, together with any approved non-recoverable third-party costs. Any remaining unused balance will be refunded. Work may be considered to have commenced once Chloe Grows begins reviewing your intake information or supplied materials, conducting research or analysis, preparing the project, drafting deliverables, performing implementation work or otherwise allocating time specifically to your service. ### After delivery Change-of-mind refunds are not ordinarily available once the agreed service or deliverable has been substantially or fully completed. This includes situations where you no longer require the service, choose not to use the work or recommendations, prefer a different direction, or do not achieve a particular commercial, marketing or business outcome that was not expressly guaranteed. If you believe the delivered work does not match the agreed scope, please notify Chloe Grows promptly and provide reasonable details. Where appropriate, Chloe Grows will first provide any correction, re-supply or revision available under the agreed service and revision allowance. ### Appointments and rescheduling For appointments or sessions, please give at least two business days’ notice where practical. Any cancellation or rescheduling charge will reflect the reasonable loss or work caused by the late change and will not operate as a penalty. Airtasker cancellations must follow the current platform process. Nothing in these terms excludes, restricts or modifies any consumer guarantee, remedy or other right that cannot lawfully be excluded under the Australian Consumer Law. Additional operational details are set out in the Chloe Grows Cancellation, Rescheduling & Refund Policy. ## 8. Advice limits and qualified review Chloe Grows provides practical business, marketing, content, website, Shopify, SEO, document and administrative support. Unless expressly agreed and lawfully qualified, Chloe Grows does not provide legal advice, financial advice, tax-agent or BAS services, accounting advice, employment advice, safety certification or other regulated professional services. Any legal, financial, tax, accounting, HR, safety, privacy, industry-compliance or regulatory content is general administrative or drafting support and must be reviewed by an appropriately qualified professional before use or lodgement. Chloe Grows will identify this need in a handover where relevant. ## 9. Marketing, SEO and platform outcomes Recommendations and deliverables are prepared with reasonable care using the information and platform conditions available at the time. No particular ranking, reach, engagement, lead, revenue, advertising, conversion or business result is guaranteed. Outcomes depend on factors including the offer, market, competition, audience, budget, implementation, consistency, customer experience and platform changes. ## 10. Third-party services Third-party platforms, software, themes, apps, plugins, hosting, domains, advertising accounts and integrations are supplied under their own terms. Chloe Grows is not responsible for a third party’s independent outage, rule change, price change, suspension, data loss or decision, but will take reasonable care with services we directly configure within scope. ## 11. AI-assisted tools and human review Chloe Grows may use AI-enabled and automation tools to assist with research support, drafting, summarising, structure, administration and quality checks. We apply human review where appropriate and remain responsible for supplying the agreed service with due care and skill. Do not provide highly sensitive or unnecessary personal information for AI-assisted work. ## 12. Confidentiality and privacy Each party must take reasonable steps to protect the other’s confidential information and use it only for the engagement, except where disclosure is authorised, required by law, already public through no breach, or reasonably needed by a service provider or professional adviser under suitable obligations. Personal information is handled under the Chloe Grows Privacy Policy. ## 13. Intellectual property You retain ownership of material you provide. Chloe Grows retains ownership of pre-existing templates, frameworks, methods, systems, prompts, checklists, know-how and reusable components. On full payment, you receive a perpetual, worldwide, royalty-free licence to use, copy, adapt and publish the final bespoke deliverables for the business purpose described in the scope. Bespoke client copy will not be intentionally resold as another client’s copy. Any third-party asset remains subject to its own licence. If a quote expressly provides a different ownership or licence arrangement, that written term prevails. ## 14. Portfolio, testimonials and case studies Chloe Grows will not identify your business, publish confidential work, use your logo or present the work as a case study without permission. We may keep internal project records and use de-identified lessons or patterns that do not identify you or reveal confidential information. ## 15. Consumer guarantees and remedies Nothing in the agreement excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or another law. Where a service does not meet an applicable consumer guarantee, the available remedy will depend on the nature and seriousness of the problem and may include correction, re-supply, price reduction, refund, cancellation or compensation as required by law. ## 16. Responsibility and liability Each party is responsible for loss caused by its own breach, negligence or unlawful conduct to the extent provided by law. To the extent permitted by law, Chloe Grows is not responsible for indirect or unforeseeable loss, or loss caused by inaccurate client information, unauthorised client materials, a client decision contrary to written advice, or an independent third-party platform event outside our reasonable control. Any limitation in these terms applies only to the maximum extent permitted by law and does not limit liability that cannot lawfully be limited. ## 17. Ending the engagement Either party may end the engagement by written notice if the other materially breaches the agreement and, where the breach can be fixed, does not fix it within a reasonable period after notice. Chloe Grows may also suspend or end work where continuing would be unlawful, unsafe, abusive, misleading, outside professional boundaries or dependent on unauthorised access. Fees and refunds will be adjusted fairly for work completed and legal rights that apply. ## 18. Concerns and disputes Please raise any concern promptly by emailing [**hello@chloegrows.com**](mailto:hello@chloegrows.com) with the outcome you are seeking. Both parties agree to first try to resolve the issue in good faith. Airtasker engagements may also use the platform’s dispute process. This clause does not prevent either party from using a regulator, tribunal, court or consumer remedy available by law. ## 19. Governing law and changes The agreement is governed by the laws of South Australia, Australia, subject to mandatory laws that apply elsewhere. Changes to an active engagement require written agreement; posting new website terms does not unilaterally change an existing accepted scope. ## Questions about these terms? 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Chloe D'Aprile, sole trader trading as Chloe Grows · ABN 57 564 697 181.