CHLOE GROWS · POLICIES

Cancellation, Rescheduling & Refund Policy

How cancellations, project changes, rescheduling and refund requests are handled for direct paid Chloe Grows services.

Last updated: 10 August 2026

Plain-English position: Chloe Grows charges fairly for work actually completed and approved costs, refunds genuinely unused amounts where appropriate, and does not use a blanket “no refunds” rule to remove rights under the Australian Consumer Law.

1. Australian Consumer Law

Our services come with consumer guarantees that may apply under the Australian Consumer Law, including that services are provided with due care and skill, are fit for an agreed purpose and are supplied within a reasonable time where no time is set.

Nothing in this policy excludes, restricts or limits a guarantee, right or remedy that cannot lawfully be excluded.

2. Services covered by this policy

This policy applies to direct paid services provided by Chloe Grows, including fixed-scope and one-off services such as paid audits, reviews, action plans, strategy documents, copywriting, content direction, Shopify or website work, SEO support and other agreed deliverables.

A free mini audit or free resource is not a paid service and is covered by the Chloe Grows Free Mini Audit & Free Resources Terms. If you later purchase a paid service, this policy and the Client Service Terms apply to that separate engagement.

3. Change-of-mind cancellation before work starts

For direct engagements, you may cancel in writing before work starts. We will refund amounts paid, less any approved, non-recoverable third-party cost already incurred for your project.

If a quote identifies a reasonable booking or preparation component, it may be retained only to the extent it reflects work or loss actually incurred and is permitted by law.

4. Cancellation after work starts

If you cancel after work begins, you are responsible for the reasonable value of work completed up to the cancellation date and any approved, non-recoverable third-party costs. We will provide completed work that has been paid for where practical and refund any genuinely unused balance.

Work may be considered to have started when Chloe Grows begins reviewing your intake information or supplied materials, conducting research or analysis, preparing the project, drafting deliverables, performing implementation work or otherwise allocating time specifically to your service.

5. After delivery

Change-of-mind refunds are not ordinarily available once the agreed service or deliverable has been substantially or fully completed. This includes where you no longer require the service, choose not to use the work or recommendations, prefer a different direction, or do not achieve a commercial, marketing or business outcome that was not expressly guaranteed.

Once the agreed deliverable for a one-off service has been supplied, there is no unused service balance merely because the client does not use the work or would prefer further assistance. This does not affect any right or remedy available for a genuine problem with the service.

6. Problems with the service

Tell us promptly if you believe a service does not meet the agreed scope or an applicable consumer guarantee, and provide reasonable details so the issue can be assessed.

Where appropriate, Chloe Grows will first provide any correction, re-supply or revision available under the agreed service and revision allowance. Depending on the nature of the problem and the law, another remedy may include a price reduction, refund, cancellation or compensation for reasonably foreseeable loss.

7. Revisions, preferences and additional work

A revision is included only where the service description, quote or written agreement says that it is included. Any included revision allowance is used to refine work within the original agreed scope.

A change of preference, new direction, request for extra explanation, additional deliverable, implementation support or work outside the original scope is not automatically a defect and may require a separate quote. This does not affect remedies available where a service fails an applicable consumer guarantee.

8. Rescheduling

If your service includes a scheduled call or session, please give at least two business days’ notice where practical. We will make a reasonable effort to reschedule once without charge.

If a late change causes a real, reasonable loss that cannot be avoided, a proportionate charge may apply. It will not be used as a penalty. Services that do not include a call or appointment do not require rescheduling.

9. Client delays and inactive projects

If required information, access or feedback is delayed, the project timeline pauses. After 30 days of inactivity and reasonable attempts to contact you, the active project may be closed or moved out of the schedule.

Any payment will be applied to work already completed and approved costs; unused amounts are not automatically forfeited. Restarting may require a new timeline or quote if circumstances have changed.

10. Airtasker and other third-party platforms

If a service is booked or paid for through Airtasker or another third-party platform, that platform’s current task contract, payment, cancellation, refund and dispute processes apply. Any variation should be recorded through the platform’s approved messaging or variation process.

This policy explains the Chloe Grows service position but does not replace or override a platform process that applies to the transaction.

11. Requesting a cancellation or remedy

Email hello@chloegrows.com with your name, project, invoice or task reference, the issue and the outcome you are seeking. We may request reasonable information needed to assess the service.

Approved direct-payment refunds will be made to the original payment method where practicable.

Questions about this policy?

If you have a question about a cancellation, rescheduling request, refund or completed Chloe Grows service, please get in touch.

hello@chloegrows.com